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1. Network, Router & Wi-Fi Troubleshooting
My internet is not working. What should I do?+
Step 1: Check if your ONT router has power. Step 2: Restart your router (OFF for 30s, then ON). Step 3: Check if the 'LOS' light is blinking RED. If yes, the fiber cable is cut. Contact support or use our instant WhatsApp dispatch above.
Why is the LOS light on my router red?+
A RED 'LOS' light indicates loss of signal due to a damaged or bent underground fiber cable. Do not pull cords; log an instant ticket using our WhatsApp dispatch form.
Why is my internet speed slow?+
Connect to your 5 GHz Wi-Fi SSID instead of 2.4 GHz for maximum plan speeds. Obstructions like concrete walls can also reduce wireless throughput.
How can I change my Wi-Fi password?+
Access your router gateway IP (usually 192.168.1.1), log in with admin credentials, navigate to WLAN Security, update your password, and save. Or message our WhatsApp support for remote help.
2. Plans, Recharges & Payments
What internet plans do you offer?+
We offer unlimited FTTH broadband plans starting at ₹500/mo (50 Mbps), ₹600/mo (100 Mbps), ₹700/mo (200 Mbps), and ₹870/mo (300 Mbps) with free router options on long-term subscriptions.
How can I recharge or renew my plan?+
Renew instantly via UPI, Credit/Debit cards, or Net Banking on the RSBS Customer Portal (portal.rsbsonline.in/customer_portal).
When will my current plan expire?+
Check your exact expiry date on the Customer Portal dashboard or refer to the reminder SMS sent to your registered mobile number.
I paid online, but my internet is still inactive.+
Online payments update within 2 to 5 minutes. Restart your ONT router once. If it remains offline, send your payment screenshot and Customer ID to WhatsApp +91-8791666667.
3. Customer Referral & Google Review Offers
How does the 'Refer a Friend' 1-Month Free scheme work?+
Refer a friend or neighbor in Bareilly via rsbsonline.in/refer.html. Once their fiber line is active, your account receives 1 Full Month (30 Days) of FREE broadband validity added automatically!
How can I get 7 Days FREE internet via Google Review?+
Visit rsbsonline.in/review.html, leave your rating on Google Maps, and send a screenshot to our WhatsApp support along with your Customer ID to claim 7 Days free validity.
4. Account, User ID & Connection Relocation
What is my Customer ID or User ID?+
Your Customer ID is printed on your installation invoice and activation SMS. You can also message your registered phone number to our WhatsApp support to retrieve it instantly.
How can I relocate my internet connection?+
Submit a relocation request via WhatsApp at least 2 days prior to shifting. Our technical team will verify feasibility at your new Bareilly address and shift your line seamlessly.
5. Installation, Tickets & Customer Support
When will my new connection be installed?+
Standard fiber drop installation is completed within 24 to 48 hours following document verification and feasibility check across Bareilly City.
What are your customer support working hours?+
Our Network Operations Center (NOC) line monitoring operates 24/7/365. Phone support and field engineering visits run from 8:00 AM to 9:00 PM daily.