Narinder Singh
Managing Director & Founder
15+ years of telecom infrastructure expertise leading Bareilly's 250+ KM underground fiber network deployment and enterprise operations.
Field NOC Dispatch Team
30-Min Physical Response SLA
Direct local technicians on bikes deployed across Civil Lines, Model Town, Rajinder Nagar & all major Bareilly city roads for fast fiber repair.
24/7 Network Operations Center
Proactive Ring Line Monitoring
Round-the-clock automatic monitoring of optical power levels, core OLT switches, and automated WhatsApp complaint routing.
ЁЯЪи Auto-Log WhatsApp Complaint to NOC Group
Enter your Customer ID or Registered Mobile number below. Our system will format your complaint and dispatch it directly to our local Bareilly engineering NOC group.
1. Network, Router & Wi-Fi Troubleshooting
My internet is not working. What should I do?
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Step 1: Check if your ONT router has power. Step 2: Restart your router by turning it OFF for 30 seconds and ON again. Step 3: Check the 'LOS' light. If it is blinking RED, your optical fiber cable is damaged. Step 4: Use the Auto-Log box above or send WhatsApp message 'COMPLAINT ' to 9258882888.
Why is the LOS light on my router/ONU red?
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A RED 'LOS' (Loss of Signal) light indicates that the outdoor optical fiber cable bringing internet to your home is cut or disconnected. Do not pull the yellow patch cord behind the modem. Submit a complaint using the form above for immediate technician dispatch.
Why does my internet keep disconnecting?
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Frequent disconnection happens due to loose fiber patch connectors, power voltage fluctuations, or Wi-Fi channel congestion. Ensure the yellow fiber connector is firmly inserted and restart your router once.
Why is my internet speed slow?
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Speed drops usually happen if: 1) You are connected to the 2.4 GHz Wi-Fi band instead of 5 GHz. 2) Distance/walls between device and router. Connect to the 5 GHz Wi-Fi SSID or use a LAN cable for maximum Gigabit speed.
How can I change my Wi-Fi password?
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Connect to your Wi-Fi, open a browser, and enter 192.168.1.1. Log in, navigate to 'WLAN / Wireless Security', enter your new password, and click Save. Alternatively, send your new password choice to our WhatsApp support.
How do I restart or reset my router?
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To RESTART: Turn OFF the power switch behind the modem for 30 seconds, then turn it back ON. NOTE: Do not press the small 'Reset' pinhole unless instructed by a technician, as it erases ISP fiber configuration.
2. Plans, Recharges & Online Payments
What internet plans do you offer in Bareilly?
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We offer high-speed unlimited FTTH broadband plans starting at тВ╣500/month: 1) Basic Fiber (50 Mbps @ тВ╣500/mo) 2) Super Speed (100 Mbps @ тВ╣600/mo) 3) Gigabit Speed (200 Mbps @ тВ╣700/mo) 4) Ultra Gigabit (300 Mbps @ тВ╣870/mo). All include Landline Voice.
How can I recharge or make an online payment?
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Visit portal.rsbsonline.in/customer_portal, enter your User ID or Registered Mobile Number, and pay instantly using UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, or Net Banking.
I made the payment, but my internet is still not active.
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Online payments update automatically within 2 to 5 minutes. Restart your ONT router once. If it remains inactive, send a payment receipt screenshot and Customer ID to WhatsApp 9258882888 for immediate activation.
3. Customer Referral & Google Review Offers
How does the 'Refer a Friend' 1-Month Free scheme work?
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Refer a friend or neighbor in Bareilly via rsbsonline.in/refer.html. Once their new RSBS fiber connection is installed, your active account is credited with 1 Full Month (30 Days) of FREE High-Speed Broadband! Scheme is on a first-come, first-served basis.
How can I get 7 Days FREE internet via Google Review?
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Visit rsbsonline.in/review.html, leave your rating on Google Maps, take a screenshot, and send it to our WhatsApp (9258882888) with your Customer ID. 7 Days of extra validity will be added to your plan!
4. Account, User ID & Relocation
How can I relocate my connection across Bareilly?
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We cover Whole City Bareilly from East to West and North to South across all major roads. Submit a relocation request via WhatsApp 2 days prior to shifting, and our team will shift your fiber line smoothly.
Can I temporarily suspend my internet connection?
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Yes! If traveling or out of station, you can request a temporary service freeze for up to 60 days so your plan validity is not wasted.
5. Installation, Complaints & NOC SLA
When will the technician visit after a complaint is logged?
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Once logged, our local Bareilly field engineering NOC team operates on a 30-minute to 1-hour physical visit response SLA during working hours (8:00 AM to 9:00 PM).
How can I contact customer support directly?
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тАв Helpline Phone: +91-8791666667 / 9258882888 тАв WhatsApp Chat: +91-9258882888 тАв Email: rsbsonlinebly@gmail.com тАв Office Address: 214, Station Road, Civil Lines, Bareilly, UP.
