Operational standards, service agreements, and subscriber guidelines for RSBS Online Services Private Limited.
Welcome to RSBS Online Services Private Limited. By activating, retaining, or continuing to use your broadband connection, you acknowledge, accept, and agree to be bound by the following terms, conditions, and service guidelines:
RSBS Online Services makes every reasonable commercial effort to ensure continuous, high-speed internet delivery.
Service availability, network speeds, and uptime may occasionally be impacted, delayed, or interrupted due to force majeure events, severe natural disasters (such as heavy storms, torrential rainfall, and severe waterlogging), municipal power grid failures, or third-party fiber cuts beyond our direct control.
While primary and backup power solutions (including generators and optical nodes) are deployed, extreme weather emergencies, localized flooding, or roof-top waterlogging may temporarily restrict safe access or require intentional shutdowns to prevent severe electrical hazards and equipment damage.
Network restoration is prioritized strictly in alignment with public safety and field engineering protocols as soon as weather conditions stabilize.
Subscribers are expected to maintain respectful, lawful communication with our support and field engineering personnel across all channels (telephonic, digital, and in-person).
The deliberate misuse of public review platforms, posting of false, abusive, or coordinated duplicate reviews during infrastructure maintenance or weather-related outages, or targeted harassment of local technical teams constitutes a direct violation of our subscriber conduct policy.
RSBS Online Services reserves the right to suspend, restrict, or permanently terminate broadband connections in the event of severe policy violations, abusive conduct toward staff, non-payment of dues, or actions that compromise network integrity and safety.
For any technical outages, service inquiries, or billing assistance, subscribers must contact our official helpdesk directly at +91-8791666667 for prompt resolution rather than utilizing public forums.
